Mediation is a voluntary and confidential process where an independent, trained mediator helps people in conflict discuss issues, explore options, and work towards mutually acceptable solutions.

Mediation can assist with a wide range of disputes, including: contract and consumer issues; business and commercial disagreements; family or relationship issues; parenting and property matters; workplace and employment conflicts; community and neighbour disputes.

Usually, the parties directly involved in the dispute attend, sometimes with their legal representatives, support persons, or advisors. In family matters, children generally do not attend, though their needs are considered.

Unlike court, mediation is informal, flexible, and focused on collaboration rather than winning or losing. The parties control the outcome, not a judge, and solutions are often faster, less costly, and more tailored to your needs.

The mediator is impartial. They do not take sides or make decisions for you. Their role is to guide the conversation, help clarify issues, and support parties to reach their own agreements.

You may attend with or without legal representatives, but you are encouraged to seek legal advice before, during, or after the process to make sure you understand your rights and options.

Yes. Everything said in mediation remains confidential and privileged, unless all parties agree otherwise or there is a legal obligation to disclose (such as risk of harm, crime, etc.).

Agreements reached in mediation can be made legally binding if the parties choose, usually by putting the terms into a formal written settlement or contract.

This depends on the complexity of the issues. Some matters may be resolved in a few hours, while others may need several sessions.

If parties reach agreement, it will usually be recorded in writing, signed by all parties, and may be legally binding. In commercial or family contexts, lawyers may draft a formal settlement contract or court consent order.

Mediation can end without agreement. Parties may then choose to negotiate further, engage another dispute resolution process (e.g., arbitration, litigation), or revisit mediation later. The mediator may also terminate the process if it is unproductive or inappropriate.

Fees are typically shared equally between the parties unless otherwise agreed. A clear fee schedule and payment terms will always be provided prior to the mediation to ensure there are no surprises. 

Unless otherwise agreed, fees are shared equally between the parties. Our fee structure is transparent and reflects the professional time, preparation, and resources required to ensure a fair and efficient mediation process. A deposit is required to secure the booking.

Fee Structure

• Free 15 mins suitability assessment (optional) 

• Hourly rate: NZD 350 + GST

• Half-day Mediation (up to 4 hours): NZD 1,000 + GST

• Full day Mediation (up to 8 hours): NZD 2,000 + GST

What’s Included

• Mediator’s professional time (preparation and mediation sessions)

• Venue hire (if applicable)

• Extensive travel (if required and agreed in advance)

Additional Charges

• Time exceeding the agreed session may be charged at the applicable hourly rate.

• Other reasonable costs (e.g., travel, accommodation, venue hire) may also apply by prior arrangement.

Cancellation Policy

• Within 24 hours of the scheduled session: The deposit is non-refundable.

• Within 12 hours of the scheduled session: The deposit is non-refundable and an additional cancellation fee of NZD100 will apply.